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Frequently Asked Questions

Using Keypal

What material is Keypal made out of and is it antimicrobial?
We use 260 series, H02 1/2 hard brass, which is approximately 70% copper and 30% zinc. This brass is antimicrobial brass and has been shown to degrade surface borne microbes faster than steel or plastic.

What are Keypal's dimensions and weight?
Keypal is 3.4" long x 1.4" tall x .063" thick and weighs 0.7 ounces.

How do I care for Keypal?
Keypal is corrosion resistant and can be washed with soap and water, common household disinfectants, or hand sanitizer. As with all items we handle these days, be sure to follow CDC guidelines on washing hands often and thoroughly.

Can I use Keypal on a touchscreen as a stylus?
Yes, on most touchscreens, but it depends on the type of touchscreen. For instance, it will work on resistive touchscreens that detect pressure and on some, but not all, capacitive touchscreens that detect a small electric charge. To avoid scratches, we recommend a gentle tap when using Keypal on touchscreens. 

Can I use Keypal at the airport and on planes?
Yes, Keypal is approved by TSA as a carry on item or in your carry-on bags.

How do I attach Keypal to my keys?
Keypal attaches directly to your keychain using a keyring loop, just like a regular key.

How do I attach Keypal to my ID badge holder?
Keypal has been designed to fit right alongside your ID badge as we have designed the keyhole in the shape of the commonly used clasp for ID badges. Carry Keypal with you all the time and have it handy at every door or touchpoint.

What other ways are people carrying Keypal?

Keypal is so thin it fits in smartphone cases with credit card slots or inside wallets. We have seen people attaching Keypal on a purse, backpack or using a retractable lanyard. It's small enough to fit in the little pocket of your jeans. 

Are there other products you will be launching soon?
Our mission is to imagine and build simple solutions that help us all remain safe, secure, and ready as the world re-opens. We hope Keypal is the first of many things to come and always welcome ideas or feedback.

Do you offer volume discounts?
Absolutely. We have a team dedicated to working with retailers, companies, and educational institutions looking to purchase Keypals for teams, clients, and students. Please fill out our contact form and our volume sales team will be in touch promptly.  

Can I customize Keypal with my company brand? 
Yes! We can add branding to orders of 100 or more. Please fill out our contact form and our volume sales team will be in touch promptly. 

Shipping and Returns

How long will it take to receive my Keypal?
We pick, pack and ship all orders ourselves from San Francisco, California. If we receive your order by 12 pm PST, we usually ship it to you that day. Otherwise, it will ship on the following business day.

We ship via USPS First Class Mail so you should receive your purchase within 1-3 business days.

Can I pay for faster shipping?
At the current time, we are just offering USPS First Class Mail.

What is your return policy?
If you aren’t happy with what you’ve purchased, return it to us in like-new condition within 30-days of purchase and we’ll process a refund for the full purchase price of the item(s) being returned.

Returns are easy, but please follow our process. Email us at hello@getkeypal.com, include your order number in the subject line and tell us what you'd like to return and why. We'll review your return request and email you a RMA (return merchandise authorization) with the return-to shipping address. Please be sure to package your item(s) thoughtfully so goods aren’t damaged in the process. Select and use the carrier of your choice as return shipping is not covered by us. Please select “signature required” to ensure your return package is receipt confirmed.

We’ll let you know via email when your package has been received, inspected and your refund is issued. Refunds usually take 5-10 business days to process.

Do you ship internationally?
Keypal is currently only available in the United States. We hope to provide international shipping later in 2020.

Keeping in Touch

Can I follow you on social media?
Thank you for asking! We would love to keep in touch on social. Please follow us @getkeypal on Instagram and Facebook.

What if I have any additional questions and suggestions?
We are here to help and always love suggestions. Please contact us and we’ll be in touch within 48 hours.