Back to School Sale! 15% OFF + FREE SHIPPING on 2 or more. Use code SCHOOL

Shipping and Returns

Our Promise.
We’re serious about quality. Everything we sell is inspected to ensure it meets our high standards. We will refund or replace any purchase that is flawed. Just give us a holler and we’ll make things right. Please contact us here.

Shipping
We pick, pack and ship all orders ourselves from our own warehouse. If we receive your order by 12pm PST, we usually ship it to you that day. Otherwise it will ship on the following business day.

We only ship within the U.S. and via USPS First Class Mail. You should receive your purchase within 1-3 business days.

Returns & Refunds
If you aren’t happy with what you’ve purchased, return it to us in like-new condition within 30-days of purchase and we’ll process a refund for the full purchase price of the item(s) being returned.

Returns are easy, but please follow our process. Email us at hello@getkeypal.com, include your order number in the subject line and tell us what you'd like to return and why. We'll review your return request and email you a RMA (return merchandise authorization) with the return-to shipping address. Please be sure to package your item(s) thoughtfully so goods aren’t damaged in the process. Select and use the carrier of your choice as return shipping is not covered by us. Please select “signature required” to ensure your return package is receipt confirmed.

We’ll let you know via email when your package has been received, inspected and your refund is issued. Refunds usually take 5-10 business days to process.